If you require a refund for your purchase, the first step is to contact the seller directly from your Platzo.com account. If you're granted a refund, you'll usually receive it through the same payment method that you used to pay for the item.
A full refund is one that covers the cost of the item and original shipping. If you've received an item and want a full refund, you'll usually need to send the item back to the seller. Buyers are responsible for paying return shipping unless the buyer and seller have reached a different agreement.
If you're unable to come to a resolution with a seller and you purchased your item(s) through Paypal, you can file a claim for a refund by clicking here. You have a maximum of 180 days from your date of purchase to open your claim.
If you haven't received an item and are unable to get in touch with the seller, you can open a case in Platzo.com's Order Resolution Center 14 days after the order was purchased. If you received an item and it doesn't match the seller's description, you can open a case right away. You must open a case on Platzo.com within 45 days of the end of the listing.
The seller has 7 days from the time you open the case to reply.
You should receive a refund within 3 days of the seller promising a refund, or within 10 days of the seller receiving the returned item. If you haven't received a refund by then, please let us know via our Order Resolution Center, and we'll work with the seller to provide you a refund.
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